Account Manager

2 weeks ago


Kuwait City, Al Asimah Deliveroo Full time

We are seeking an experienced Account Manager to support our business in Kuwait. As a key member of our team, you will be responsible for managing a large portfolio of small to medium restaurant partners focused on driving core business performance.

Your responsibilities will include negotiating and developing long-term account plans to foster partner growth. You will independently resolve day-to-day issues, seek guidance for more complex challenges, and proactively identify key focus areas, growth opportunities, and inefficiencies within the portfolio to implement scalable solutions across multiple partners.

You will manage your portfolio both through ongoing relationship building and dedicated campaigns that drive improvements within your portfolio's performance. This role is pivotal in ensuring our SMB partners get the very best out of our platform while ensuring we support in communicating how they can grow their business and provide brilliant operational experiences for every single delivery.

Based in Kuwait and reporting to the SMB Team Lead, this role is ideal for someone experienced in building strong partner relationships and strategic planning. The position requires balancing competing priorities, focusing on performance indicators, and delivering innovative initiatives. Strong stakeholder management skills and attention to detail are essential.

  • Manage a portfolio of small to medium size partners ensuring world-class customer service is provided to build strong partnerships with Deliveroo and our restaurants.
  • Support growth of partners through a variety of communication methods, including email, phone, online presentations, and meetings where needed.
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
  • Negotiate with partners to reach favorable outcomes including contracts, renewals, extensions, product launches, and advertising revenue.

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