Technical Support Engineer

2 days ago


Muḩāfazat al Jahrā, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Role

We are looking for an experienced IT Help Desk Support professional to join our team at American International University. As a key member of our IT department, you will be responsible for providing technical support to faculty and staff.

Responsibilities:
  1. Ensure smooth operation of desktop computers and peripherals
  2. Configure and maintain domain access and email services
  3. Manage Active Directory and administer user accounts
  4. Deploy and configure PC systems
  5. Perform routine maintenance and troubleshooting on network servers and equipment
  6. Develop and deliver training programs for grade quick and edline
  7. Support administrators plus and provide IT-network maps
  8. Configure laptops and projectors for presentations
  9. Test and validate new application updates
  10. Provide IT orientation for new staff members
System Administration:
  1. SharePoint Server
  2. IT Helpdesk System
  3. TAMS – Time Attendance System
  4. Interactive Board Application
  5. Windows Update Server
  6. Follett Destiny Library Manager Program
  7. ID Card Management Application
  8. Nortel BCM Telephone Exchange Application
  9. Café Terminal
  10. Textbook Distribution Server
  11. SMS Manager
  12. Symantec Backup Application
  13. NO32 Anti-virus Application
  14. Bell System
  15. CCTV System
Requirements:
  1. BS degree in computer science or equivalent experience
  2. Training certificate(s) related to IT Help Desk Support
  3. 3-5 years of experience administering help desk


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