IT Help Desk Specialist
2 days ago
We are seeking a highly skilled IT Help Desk Support professional to join our team at American International University. As a key member of our IT department, you will be responsible for providing top-notch technical support to faculty and staff.
Key Responsibilities:- Provide timely and effective support for desktop computers and peripherals
- Assist with domain access and email registration
- Administer Active Directory
- Install, set up, and configure PC systems
- Maintain and troubleshoot network servers and equipment
- Offer training and support for grade quick and edline
- Support administrators plus and IT-network maps
- Set up laptops and projectors for presentations
- Test new application updates
- Provide IT orientation for new staff members
- SharePoint Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
- BS degree in computer science or equivalent experience
- Training certificate(s) related to IT Help Desk Support
- 3-5 years of experience administering help desk
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