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Customer Support Specialist
3 weeks ago
**Job Title:** Customer Support Specialist
We are seeking an experienced and customer-focused professional to join our team as a Customer Support Specialist.
Key Responsibilities:
- Evaluate customer requirements and take appropriate measures to ensure optimal satisfaction by providing timely, accurate, and complete information.
- Use the right methods and tools to handle customer complaints, provide solutions and alternatives within set time limits, and follow up to ensure resolution.
- Maintain a systematic record of all customer interactions, documents, and other relevant details.
- Collaborate with senior management to understand updated organizational policies and new products.
- Identify practical challenges in projects and rectify issues for final delivery.
Requirements:
- Previous experience as a customer service executive or representative.
- Proficiency in using customer relationship management software to deliver exceptional client services.
- Excellent communication skills, including phone etiquette and presentation skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Strong computer skills and proficiency in Microsoft Office applications.
If you have a passion for delivering excellent customer experiences and possess the required skills and qualifications, please apply for this exciting opportunity.
