Technical Support Specialist
1 week ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team in Kuwait. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers via phone and computer trouble ticketing system.
You will perform various tasks such as laptop imaging, basic IP troubleshooting, building user accounts, and managing computers in a Microsoft domain environment. Additionally, you will build exchange mailboxes, troubleshoot email issues, printers, and shared printers, and document trouble calls and actions for reporting purposes.
Key Responsibilities
- Handle field trouble calls via phone and computer trouble ticketing system.
- Perform laptop imaging, basic IP troubleshooting, build user accounts, and manage computers in a Microsoft domain environment.
- Build exchange mailboxes, troubleshoot email issues, printers, and shared printers.
- Document trouble calls and actions for reporting.
Requirements
- US Citizenship
- US DOD Secret Clearance
- A valid US Passport
- At least 7 years of professional IT experience, including 4 in customer support and 2 in a military environment.
- In lieu of degree, 11 years of related experience.
- Effective communication skills.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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