Technical Support Specialist

2 weeks ago


Kuwait City, Al Asimah beBeeSupport Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients.

  • Responsibilities:
  • Provide technical support to customers via phone, email, or in-person.
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems.
  • Collaborate with the Information Management Officers (IMO) to ensure all Service Desk resources are utilized efficiently.
  • Assist with daily functions of computer, network, and software management for the site and all users.
  • Manage trouble tickets using Remedy call management software and other tools.
Requirements:

To be successful in this role, you will need:

  • A minimum of three years of experience in a customer service environment.
  • Experience in a Service Desk environment is preferred.
  • Excellent communication and interpersonal skills.
  • The ability to work well under pressure and prioritize tasks effectively.
  • Basic knowledge of computer hardware, software, and network systems.
Benefits:

This position offers:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and training resources.
About Us:

We are a leading provider of technical services and solutions. Our mission is to deliver exceptional value to our clients through our expertise, innovation, and dedication.



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