
Intelligent Automation Center of Excellence Analyst
3 days ago
This role is an exciting opportunity to join our Intelligent Automation team as an Operations Analyst. The successful candidate will be responsible for supporting the operations of our Intelligent Automation Center of Excellence, including monitoring and managing deployed automation solutions.
Main Responsibilities:The Operations Analyst will be responsible for:
- Monitoring Remedy tickets and working collaboratively with all business groups to understand current issues and translate solution requirements into documentation;
- Monitoring the health of deployed solutions by reviewing daily reports and automated notifications;
- Managing escalations from the business;
- Managing the lifecycle of issues and ensuring appropriate communication with IT and business stakeholders;
- Assisting in tracking system changes/upgrades, doing impact analysis, and undertaking bot re-configuration, communication, testing, and other related activities as per established guidelines;
- Monitoring bot utilization and suggesting opportunities for improvement to management.
To be successful in this role, the candidate will need to possess:
- A Bachelor's Degree in Computer Science or Engineering;
- Good knowledge of MS Office, particularly Excel, PowerPoint, Word, and Visio;
- Good knowledge of programming and coding patterns;
- Certification in Blue Prism RPA is preferred;
- Ability to work in a fast-paced changing environment, multitask, and meet deadlines.
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Kuwait City, Al Asimah National Bank of Kuwait Full timeJob Summary:We are seeking a highly skilled Operations Analyst to join our Intelligent Automation team. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work in a fast-paced environment.Main Responsibilities:The Operations Analyst will be responsible for:Supporting the operations of our Intelligent...
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Kuwait City, Al Asimah National Bank of Kuwait Full timeJob Description:We are seeking a highly skilled Operations Analyst to join our Intelligent Automation team. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work in a fast-paced environment.The successful candidate will be responsible for supporting the operations of our Intelligent Automation Center of...
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