AI-Powered Operations Analyst

3 days ago


Kuwait City, Al Asimah National Bank of Kuwait Full time
Position Overview:

This role is an exciting opportunity to join our Intelligent Automation team as an Operations Analyst. The successful candidate will be responsible for supporting the operations of our Intelligent Automation Center of Excellence, including monitoring and managing deployed automation solutions.

Main Responsibilities:

The Operations Analyst will be responsible for:

  • Managing Relations: Liaising with business, IT, and control functions on the resolution of automation incidents;
  • Monitors, Identifies, and Documents Issues: Monitoring Remedy tickets, working collaboratively with all business groups, and translating solution requirements into documentation;
  • Manages Reporting Requirements: Ensuring proper reporting and documentation of issues, monitoring SLAs, and taking necessary actions to expedite where applicable.
Requirements:

To be successful in this role, the candidate will need to possess:

  • A Bachelor's Degree in Computer Science or Engineering;
  • Good knowledge of MS Office, particularly Excel, PowerPoint, Word, and Visio;
  • Good knowledge of programming and coding patterns;
  • Certification in Blue Prism RPA is preferred;
  • Ability to work in a fast-paced changing environment, multitask, and meet deadlines.


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