IACOE Junior Operations Analyst

4 days ago


Kuwait City, Al Asimah National Bank of Kuwait Full time

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Job Purpose:

  • Supports intelligent automation center of excellence operations in monitoring and managing deployed automation.
  • Assign ticket to NBK Infrastructure team for any Infrastructure issues.

Main Responsibilities:

Manage Relations:

  • Liaises with the business, IT and control functions on the resolution of automation incidents.
  • Ensures alignment with Risk and ISO in the monitoring of the deployed solutions.
  • Facilitates meetings with business and control functions to prioritize, review and resolve important problems or identify areas of improvement.

Monitor, Identify and Document Issues:

  • Monitors Remedy tickets and works collaboratively with all business groups to understand current issues and translates solution requirements into documentation.
  • Monitors health of deployed solutions by reviewing daily reports and automated notifications.
  • Manages escalations from the business.
  • Manages the lifecycle of issues and ensures appropriate communication with IT and business stakeholders.
  • Assists in tracking system changes/upgrades, doing impact analysis, and undertaking bot re-configuration, communication, testing, and other related activities as per the established guidelines.
  • Monitors bot utilization and suggests opportunities for improvement to management.

Manage Reporting Requirements:

  • Ensures proper reporting and documentation of issues.
  • Monitors SLAs and takes necessary actions to expedite where applicable.

Educational Qualifications & Experience:

  • Minimum academic qualifications of a Bachelor's Degree, preferably in Computer Science or Engineering.
  • Good knowledge of MS Office (especially Excel, PowerPoint, Word, & Visio).
  • Good knowledge of programming and coding patterns.
  • Certification of Blue Prism RPA is preferable.
  • Ability to work in a fast-paced changing environment, to multi-task and meet deadlines.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology and Other
Industries
  • Banking and Financial Services
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