
IACOE Junior Operations Analyst
4 days ago
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Job Purpose:
- Supports intelligent automation center of excellence operations in monitoring and managing deployed automation.
- Assign ticket to NBK Infrastructure team for any Infrastructure issues.
Main Responsibilities:
Manage Relations:
- Liaises with the business, IT and control functions on the resolution of automation incidents.
- Ensures alignment with Risk and ISO in the monitoring of the deployed solutions.
- Facilitates meetings with business and control functions to prioritize, review and resolve important problems or identify areas of improvement.
Monitor, Identify and Document Issues:
- Monitors Remedy tickets and works collaboratively with all business groups to understand current issues and translates solution requirements into documentation.
- Monitors health of deployed solutions by reviewing daily reports and automated notifications.
- Manages escalations from the business.
- Manages the lifecycle of issues and ensures appropriate communication with IT and business stakeholders.
- Assists in tracking system changes/upgrades, doing impact analysis, and undertaking bot re-configuration, communication, testing, and other related activities as per the established guidelines.
- Monitors bot utilization and suggests opportunities for improvement to management.
Manage Reporting Requirements:
- Ensures proper reporting and documentation of issues.
- Monitors SLAs and takes necessary actions to expedite where applicable.
Educational Qualifications & Experience:
- Minimum academic qualifications of a Bachelor's Degree, preferably in Computer Science or Engineering.
- Good knowledge of MS Office (especially Excel, PowerPoint, Word, & Visio).
- Good knowledge of programming and coding patterns.
- Certification of Blue Prism RPA is preferable.
- Ability to work in a fast-paced changing environment, to multi-task and meet deadlines.
- Associate
- Full-time
- Information Technology and Other
- Banking and Financial Services
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