Sales Professional

20 hours ago

Kuwait City, Al Asimah Al Tayer Group Full time
About Us

Al Tayer Group's retail division, Al Tayer Insignia, is a leader in luxury retail in the Middle East. Its portfolio features some of the world's best luxury brands in fashion, jewellery, home and department store categories.

Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors.

About the Role

This role involves delivering exceptional customer service through identifying customer needs, offering advice and demonstrating suitable products. Building relationships with key customers and maintaining store standards are crucial to achieving sales targets and cultivating customer loyalty.

Responsibilities
  • Welcome and greet every customer in a warm and friendly manner, providing excellent customer service at all times.
  • Identify customer needs by asking questions and confidently recommend appropriate products.
  • Receive cash or payment from customers, issue receipts and provide professional cash point service.
  • Handle customer complaints professionally and efficiently, escalating to management if necessary.
  • Maintain product knowledge, fashion trends and in-store promotions at all times.
  • Maintain personal grooming standards as advised by the Store Manager.
  • Maintain clean and organized display, fitting rooms and stock areas.
  • Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
  • Comply with all company policies and procedures, including refund and exchange policy, security and health and safety policies.
  • Recruit customers for the database, accurately entering their details on the POS system.
  • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

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