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We are seeking an experienced Retail Director to lead our Aesop store in Kuwait, responsible for overseeing all aspects of the boutique's operations.
Key Responsibilities- Develop and execute comprehensive sales strategies to meet business targets.
- Manage a team of sales professionals, providing guidance and support to ensure exceptional customer service.
- Maintain accurate records of sales data, inventory levels, and customer interactions.
- Recruit, train, and develop high-performing team members, fostering a culture of excellence and customer satisfaction.
- Monitor team performance, identifying areas for improvement and implementing corrective actions.
- Conduct regular feedback sessions with team members, ensuring they feel valued and supported.
- Ensure that every customer interaction is positive and memorable, driven by a passion for luxury beauty and skincare.
- Resolve customer complaints promptly and professionally, maintaining a high level of customer satisfaction.
- Cultivate strong relationships with customers, understanding their needs and preferences.
- Minimum 5 years' experience in a senior leadership role within beauty or fashion.
- Proven track record of driving sales growth and delivering exceptional customer experiences.
- Strong analytical skills, with ability to interpret sales data and make informed business decisions.
