Hotel Operations Manager

17 hours ago


Kuwait City, Al Asimah Grand Hyatt Kuwait City Full time

At Grand Hyatt Kuwait City, we are seeking an experienced Hotel Operations Manager to join our team as an Assistant Manager - Front Office.

About the Role

The successful candidate will be responsible for assisting the Front Office Manager in managing the department, ensuring maximum guest satisfaction and meeting employee, guest, and owner expectations. This role involves planning, organizing, directing, and controlling front office operations and administration.

The ideal candidate will have a minimum of 2 years' experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel environment. Strong communication and customer relations skills are essential, with Arabic language proficiency being a must.

Key Responsibilities
  • Assist the Front Office Manager in overseeing department operations and achieving targets.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Maintain high standards of customer service and ensure prompt issue resolution.
  • Collaborate with other departments to ensure seamless service delivery.
What We Offer

We offer a competitive salary range of KD 1,800 - KD 2,500 per month, depending on experience. Additionally, you can expect:

  • A comprehensive benefits package, including health insurance, paid annual leave, and professional development opportunities.
  • A dynamic and supportive work environment, with opportunities for career growth and advancement.

Join our team at Grand Hyatt Kuwait City and take your hospitality career to the next level



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