Senior Front Office Director
3 days ago
We are currently seeking a seasoned Front Office Manager to lead our front office operations and ensure exceptional guest experiences.
Main Responsibilities:- Manage and supervise all front office operations, including reception, concierge, and guest services.
- Lead, train, and motivate front office staff to maintain high standards of customer service.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee guest check-ins, check-outs, and reservations processes.
- Handle complex guest inquiries, complaints, and special requests professionally and efficiently.
- Proven experience in front office management or senior hospitality roles.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal abilities.
- Outstanding problem-solving and decision-making capabilities.
- Proficiency in hotel management software and property management systems.
- Customer service-oriented with a passion for delivering exceptional guest experiences.
- Strong financial management skills, including budgeting and forecasting.
- In-depth knowledge of hotel operations, front office procedures, and revenue management strategies.
- Detail-oriented with excellent organizational and multitasking abilities.
Egyptian salary range: 12,000 - 18,000 EGP per month. This estimate is based on industry standards and location. The actual salary may vary depending on various factors such as qualifications, experience, and performance.
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