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Front Office Agent

1 month ago

Kuwait City, Al Asimah Aquatots swim schools Full time

Front Desk Position Objective: Work with General Manager, Office Manager, and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Responsibilities:

  1. Greet customers when they come into the facility
  2. Communicate effectively with potential and existing customers
  3. Build relationships with families
  4. Handle customer complaints gracefully with a win/win outcome
  5. Report to manager if complaints are unresolved
  6. Lead by example for other staff members by using the customer-focused principle in every customer interaction
  7. Uphold our Aqua-Tots Swim Schools Core Values
  8. Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
  9. Sell swimming lessons, birthday parties, and related swimming merchandise
  10. Answer phones with the proper Aqua-Tots Swim Schools greeting
  11. Provide information about our facility, swim programs, and birthday parties
  12. Give facility tours to new and existing customers
  13. Register new/existing customers
  14. Enter absences/schedule makeups
  15. Prepare new customer Welcome Packets
  16. Process registration fees and tuition payments at time of registration
  17. Obtain and verify paperwork from new families on the first day of lessons
  18. Communicate to instructors absences and makeups recorded during current shift
  19. Fill out Certificates of Completion for all graduates
  20. Take photos of all graduates with Ollie the Otter
  21. Perform all duties as outlined on the daily shift checklist
  22. Ensure facility safety and cleanliness
  23. Open or close the facility
  24. Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Minimum Requirements:

  • No required previous work experience.
  • Preferably speaking English and Arabic.

Job Type: Full-time

Salary: KD250.000 - KD350.000 per month

Education:

  • High school or equivalent (Required)

Language:

  • English (Required), Arabic (Required)

Skills:

  • Good communication skills
  • Working on software, answering mails, messages, and phone calls
  • Problem-solving skills
  • Sales
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