
Front Office Agent
6 hours ago
Front Desk Position Objective: Work with General Manager, Office Manager, and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.
Responsibilities:
- Greet customers when they come into the facility
- Communicate effectively with potential and existing customers
- Build relationships with families
- Handle customer complaints gracefully with a win/win outcome
- Report to manager if complaints are unresolved
- Lead by example for other staff members by using the customer-focused principle in every customer interaction
- Uphold our Aqua-Tots Swim Schools Core Values
- Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
- Sell swimming lessons, birthday parties, and related swimming merchandise
- Answer phones with the proper Aqua-Tots Swim Schools greeting
- Provide information about our facility, swim programs, and birthday parties
- Give facility tours to new and existing customers
- Register new/existing customers
- Enter absences/schedule makeups
- Prepare new customer Welcome Packets
- Process registration fees and tuition payments at time of registration
- Obtain and verify paperwork from new families on the first day of lessons
- Communicate to instructors absences and makeups recorded during current shift
- Fill out Certificates of Completion for all graduates
- Take photos of all graduates with Ollie the Otter
- Perform all duties as outlined on the daily shift checklist
- Ensure facility safety and cleanliness
- Open or close the facility
- Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials
Minimum Requirements:
- No required previous work experience.
- Preferably speaking English and Arabic.
Job Type: Full-time
Salary: KD250.000 - KD350.000 per month
Education:
- High school or equivalent (Required)
Language:
- English (Required), Arabic (Required)
Skills:
- Good communication skills
- Working on software, answering mails, messages, and phone calls
- Problem-solving skills
- Sales
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