Marriott Guest Services Representative
1 day ago
Job Summary
The Reservations and Customer Service Agent is responsible for handling guest inquiries and resolving issues in a professional and courteous manner. This role requires strong communication skills and the ability to work independently.
Key Responsibilities
- Answer and resolve guest inquiries via phone, email, or in person
- Process reservation requests, changes, and cancellations
- Verify room availability and rates
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
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