Guest Experience Strategist

12 hours ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time
Service Delivery Expert: We are seeking a seasoned hospitality professional to lead our guest relations initiatives. The successful candidate will have a proven track record in developing and implementing effective service delivery strategies that exceed guest expectations. Key responsibilities include:
  • Fostering strong relationships with internal stakeholders to ensure seamless service delivery
  • Designing and delivering comprehensive training programs to equip team members with the skills and knowledge needed to deliver exceptional guest experiences
  • Maintaining accurate records and reports to inform strategic decision-making and drive business growth
  • Collaborating with cross-functional teams to identify opportunities for improvement and implement changes to enhance service delivery

Leadership and Teamwork: The ideal candidate will possess excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve outstanding results. A Bachelor's degree in Hospitality Management, Business Administration, or related field is required. Minimum 5 years of experience in a similar role within the restaurant sector is also essential. We welcome applications from qualified candidates within the Middle East, with current experience in Kuwait preferred.

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