Customer Service Ambassador

9 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description:

The Customer Care Representative is responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and loyalty.

Main Responsibilities:
  • Customer Support
    • Respond to customer inquiries via phone, email, live chat, or social media promptly and professionally.
    • Address and resolve customer complaints with empathy and efficiency.
    • Provide detailed information about products, services, policies, and procedures.
  • Problem Resolution
    • Investigate and resolve customer issues or escalate them to the appropriate department when necessary.
    • Follow up on unresolved issues to ensure customer satisfaction.
  • Order and Account Management
    • Assist customers with placing orders, processing returns, and tracking shipments.
    • Update customer accounts with accurate and up-to-date information.
  • Product Knowledge
    • Maintain a thorough understanding of the company's products, services, and promotions.
    • Stay informed about changes in policies or procedures that affect customers.
  • Customer Relationship Building
    • Build strong relationships with customers by understanding their needs and preferences.
    • Identify opportunities to enhance customer experiences and provide proactive solutions.
  • Documentation and Reporting
    • Log customer interactions, feedback, and issues accurately in the company's CRM system.
    • Generate reports on common issues and provide insights to improve processes.

Key Qualifications:

  1. Education: High school diploma or equivalent (Bachelor's degree preferred).
  2. Experience: 1-3 years of experience in customer service or a related field.
  3. Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and conflict-resolution abilities.
    • Proficiency in using CRM software and Microsoft Office Suite.
    • Ability to handle high-pressure situations and multitask effectively.
  4. Personality Traits:
    • Empathy, patience, and a positive attitude.
    • Strong attention to detail and organizational skills.
    • Commitment to providing exceptional customer experiences.


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