Technical Services Consultant

1 week ago

Kuwait City, Al Asimah Foodics Full time

We are a leading restaurant management ecosystem and payment tech provider with headquarters in Riyadh and offices across 5 countries. Our innovative products have successfully processed over 6 billion orders, making us one of the most rapidly evolving SaaS companies to emerge from the MENA region.

The Job

Our ideal candidate will be empowering sellers with our POS platform through training on our Foodics products and implementing and installing our devices.

You will be responsible for the implementation of hardware and software installation, handling initial product know-how and training for our customers, scheduling installation appointments, and ensuring that sites are ready for installation.

  • Handle and deliver backend On-Site training requests for customers as well as On-Site Technical Visits whether normal or emergency cases.
  • Check and monitor tasks and projects assigned and deliver services based on SLAs.
  • Share customer feedback with Direct Managers on features and/or installation enhancements.

A self-learner who will dedicate time to continuously build Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver services based on new features added.

Attend to calls and site visits outside working hours and/or public holidays if needed.

Requirements

We are looking for a holder of Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science with at least 1-2 years of experience preferably with IT/Software and/or Software-as-a-Service (SaaS) products companies.

Excellent problem-solving skills and strong communication skills both written and oral are required. Fluency in English is a must.

Must have their own car for business requirements such as installation, site visits, training requests, etc.

Willing to travel from time to time within or outside different cities in Kuwait.

A self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously.

Flexible to work in a fast-paced and evolving environment.

Bonus Points

Knowledge in Cloud POS/ERP systems would be beneficial. Previous experience in SaaS/F&B industry would be an asset.

What We Offer You

We offer highly competitive compensation packages, including bonuses and potential shares. The estimated salary range for this position is between $40,000-$60,000 per year, depending on qualifications and experience.

We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.

Join a talented team of over 30 nationalities working in 14 countries and gain valuable experience in an exciting industry.

We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

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