Customer Service Advocate

1 week ago

Kuwait City, Al Asimah beBee Careers Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers through various communication channels.

About the Role

This is an exciting opportunity for a motivated and results-driven individual to make a real impact in our customer service function. You will work closely with our internal stakeholders to ensure seamless customer interactions and provide timely resolutions to customer inquiries.

As a Customer Service Representative, your primary responsibilities will include:

  • Providing prompt and professional responses to customer inquiries via phone, email, and chat platforms.
  • Resolving customer complaints in a fair and efficient manner.
  • Upselling and cross-selling banking products and services to customers as appropriate.
  • Maintaining accurate records of customer interactions and updating relevant systems.
  • Participating in ongoing training and development programs to enhance your product knowledge and service delivery skills.
Key Requirements

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills, both written and verbal.
  • A strong understanding of banking products and services, including regulatory requirements.
  • The ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Familiarity with call center software and systems.
  • A high school education or equivalent certification/experience.
Preferred Qualifications

Prior experience in a customer-facing role, preferably in the banking industry, would be advantageous. However, we are open to considering candidates from other backgrounds who possess the necessary skills and enthusiasm for this position.

In return for your hard work and dedication, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development within our organization.

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