Global Network Support Specialist
5 days ago
At Vectrus, we are committed to delivering innovative solutions that integrate physical and digital infrastructure. Our team of experts is dedicated to providing world-class support services to our clients.
About the JobThis role offers a unique opportunity to join our global network support team as a Service Desk Administrator. In this position, you will be responsible for providing technical support and troubleshooting services to our clients across the globe.
About the RoleAs a Service Desk Administrator, your primary responsibilities will include:
- Providing enterprise-level technical support and non-technical support regarding ITSM incident requests.
- Serving as an escalation point for application support and troubleshooting.
- Providing guidance and direction in the resolution of escalated issues and complex production, application or system problems.
You will work closely with our regional network operations support centers and CENTCOM to manage, monitor, and maintain situational awareness of Authorized Service Interruptions (ASIs) within our area of responsibility.
We are seeking a highly skilled and experienced professional who can perform comfortably in a fast-paced, deadline-oriented work environment. The ideal candidate will have a strong background in systems or networks and security, with certifications such as CCNA Security or CompTIA CASP+.
About VectrusVectrus is a leading provider of mission support and logistics services to the US government and other international clients. With over 120 years of experience, we have established ourselves as a trusted partner in delivering innovative solutions that meet the needs of our clients.
We offer a competitive salary package, including a completion bonus and tuition reimbursement program. We also provide company-paid housing and transportation for eligible employees.
The estimated annual salary for this position is around $60,000 - $80,000, depending on qualifications and experience.
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