
Technical Account Partner
2 days ago
Technical Account Partner Role
As a Technical Account Partner, you will be the primary point of contact for our strategic customers, providing technical guidance and support to help them achieve their business outcomes faster with technology that does more. By leveraging your technical expertise, business acumen, and industry perspectives, you will be responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem.
Key Responsibilities:
- You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
- You will listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account.
- You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved, and take action to drive usage.
- You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and adopt the organizational and customer success strategy.
Qualifications:
Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
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