
Fashion Sales Expert
5 days ago
Our retail division, Al Tayer Insignia, is a leading luxury retailer in the Middle East, boasting an impressive portfolio of luxury brands across fashion, jewelry, home, and department store categories.
Al Tayer Insignia has also expanded into lifestyle retail, representing top brands in beauty, home, fashion, and hospitality sectors. Our esteemed brands include Bloomingdales, Harvey Nichols, and Armani among others.
About the Position
The successful candidate will be responsible for:
- Delivering exceptional customer service by identifying customer needs, offering expert advice, and recommending suitable products;
- BUILDING strong relationships with key customers and maintaining store standards to achieve sales targets and foster customer loyalty.
Key Duties
Please note that this list is not exhaustive and you may be required to perform other duties as needed:
- Provide outstanding customer service by greeting every customer warmly and providing assistance at all times;
- Identify customer needs through questioning and recommend suitable products; suggest complementary products at every sale opportunity and close the sale;
- Process cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service;
- Manage customer complaints professionally and efficiently, adhering to the company after-sales policy and escalating if necessary;
- Maintain updated product knowledge, stay informed about fashion trends, and in-store promotions at all times;
- FOLLOW personal grooming standards as advised by the Store Manager;
- Maintain clean and organized display areas, fitting rooms, and stock areas;
- Monitor stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimal stock levels;
- Adhere to all company policies and procedures, including refund and exchange policy, security, health and safety policies, etc.;
- Accurately enter customer details on the POS system for database recruitment;
- Promote vigilance on sales floor and fitting room areas to minimize exposure to stock loss.
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