Customer Experience Expert

**Join Our Team:**We are seeking a talented Sales Representative to join our team at Dr. Nutrition in Al Asimah, Kuwait City.As a Sales Representative, you will be responsible for establishing and maintaining relationships with customers, identifying their needs, and providing them with expert advice to achieve their health and wellness goals.You will also...

We are seeking an experienced and passionate Senior Customer Service Representative to join our team in the Kuwait City Metropolitan Area. As a key member of our customer support team, you will be responsible for developing and maintaining strong relationships with our customers, resolving any issues that may arise, and identifying opportunities to improve...

Key ResponsibilitiesThe Customer Event Expert is responsible for delivering exceptional customer service and creating a memorable experience for guests. This includes setting up and breaking down event materials, transporting supplies, and interacting with guests to ensure their needs are met.You will also be expected to maintain a high level of...

Ooredoo is a leading global telecommunications player with operations in 17 countries across the Middle East, North Africa, and Asia. Our dynamic culture and DNA are at the heart of everything we do, fostering a diverse and inclusive global family united by innovation and excellence.We are seeking an experienced Customer Experience Manager to drive our...

Exceptional Customer Service Opportunity at Black or WhiteWe are Seeking Highly Motivated Individuals to Join Our TeamAbout Our TeamAt Black or White, we pride ourselves on providing our customers with an unparalleled shopping experience.Job Requirements:Fresh graduates or those with a background in Retail, F&B, Customer Service, or Cashiering.Minimum 2...

Job DescriptionCeline Inc. is seeking a highly skilled Customer Experience Specialist to join our team as a Sales Advisor at Avenues Mall. This role requires a minimum of 3 years' experience in sales and/or customer service in the fashion or luxury sector.The ideal candidate will have high product and fashion sensitivity, be able to understand and meet...

In this dynamic role, you will have the opportunity to drive sales and deliver exceptional customer experiences as a Customer Experience Specialist at Al Futtaim Private Company (LLC). Your primary responsibilities will include maintaining store standards and cleanliness, participating in and attending store meetings, and demonstrating a positive attitude...

At Alshaya, we are passionate about delivering exceptional customer experiences across our retail brands. As a Customer Development Executive, you will play a key role in driving revenue growth and improving profitability for our Starbucks Food Service Accounts.Key Responsibilities:Provide consultative support to existing accounts to ensure quality and...

HealthCare Dynamics Gen. Trading Company W.L.L. is a trusted partner for luxury brands seeking to elevate their store performance and customer experience.We're looking for highly motivated individuals to join our team as mystery shoppers, who will conduct secret evaluations of luxury stores, assess the quality of service provided, and provide valuable...

Position DescriptionWe are currently seeking an experienced Fashion Advisor to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This role requires someone who is passionate about delivering exceptional customer experiences and has a deep understanding of the high-end retail fashion industry. Key responsibilities include: Providing...

Company OverviewPretty Ballerinas is a fashion retailer dedicated to providing exceptional customer service and driving sales growth in a dynamic and fast-paced retail environment.The company values its employees and provides opportunities for career development and growth.Job Responsibilities:Drive sales growth through effective selling techniques and...

About HealthCare Dynamics Gen. Trading Company W.L.L.Our MissionWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart.Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our resort operations, you will be responsible for...

Performance MetricsThe ideal candidate will have proven expertise in implementing customer experience systems, with a focus on delivering high-quality customer interactions and service level agreements (SLAs).They will be responsible for monitoring and optimizing customer touchpoints, gathering actionable insights from customer feedback, and improving...

CUSTOMER SERVICE FOCUSAs a Sales Associate, your primary focus will be on delivering exceptional customer service, ensuring customer satisfaction, and loyalty.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and professionally.Provide personalized recommendations, promoting products and services that meet customer needs.Upsell...

Job DescriptionWe are seeking a highly experienced Customer Experience Management Lead to join our team. As a key member of our organization, you will be responsible for developing and implementing customer service protocols that comply with medical industry regulations and best practices.The ideal candidate will have a strong background in call center...

Preferred Candidate:Applicants should have proven experience in CRM management, preferably in the FMCG or Food & Beverage sectors.Strong analytical skills, excellent communication, and interpersonal skills are essential for success in this role.A creative mindset, passion for customer engagement, and ability to work collaboratively are also highly valued.

Job OverviewWe are seeking an experienced Manager to oversee the end-to-end customer communication systems, enhancing customer journey efficiency.This pivotal role involves designing, implementing, and managing integrated CRM platforms, social listening tools, and communication channels to ensure seamless customer interactions.

RequirementsMinimum 7+ years of experience in customer experience systems management or a related role.Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.Hands-on experience in designing and implementing chatbots to improve customer service efficiency is mandatory.

Key ResponsibilitiesImplement and manage customer experience systems across multiple touchpoints, focusing on NPS/CSAT improvement and unified customer views.Design and implement chatbots to automate repetitive tasks and enhance customer support efficiency.Develop a unified communication strategy enabling a single view of the customer across all platforms...

Company Overview:Alshaya Group is a leading brand franchise operator with a diverse portfolio of well-known international brands.The company operates in various sectors, including Fashion, Food, Health & Beauty, and Leisure & Entertainment.Job Responsibilities:This role involves providing support to customers on a daily basis, ensuring their satisfaction,...