
Luxury Sales Professional
5 days ago
As a leading luxury retailer in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, boasts an impressive portfolio of world-renowned luxury brands across fashion, jewelry, home, and department store categories.
Al Tayer Insignia has also expanded into lifestyle retail, representing top brands in beauty, home, fashion, and hospitality sectors. Our esteemed brands include Bloomingdales, Harvey Nichols, and Armani among others.
About the Role
To deliver exceptional customer service by:
- Identifying customer needs, providing expert advice, and recommending suitable products;
- BUILDING strong relationships with key customers and maintaining store standards to achieve sales targets and foster customer loyalty.
Key Responsibilities
Please note that this list is not exhaustive and you may be required to perform other duties as needed:
- Welcome and greet every customer warmly and provide excellent customer service at all times;
- Ascertain customer needs through questioning and confidently recommend and demonstrate appropriate products; suggest complementary products at every sale opportunity and close the sale;
- Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service;
- Handle customer complaints professionally and efficiently, adhering to the company after-sales policy and escalating if necessary;
- Maintain up-to-date product knowledge, stay informed about fashion trends, and in-store promotions at all times;
- Adhere to personal grooming standards as advised by the Store Manager;
- Maintain clean and organized display areas, fitting rooms, and stock areas;
- Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimal stock levels;
- Comply with all company policies and procedures, including refund and exchange policy, security, health and safety policies, etc.;
- Recruit customers for the database, accurately entering their details on the POS system;
- Promote vigilance on sales floor and fitting room areas to minimize exposure to stock loss.
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