Customer Support Specialist

6 days ago


Kuwait City, Al Asimah SWATX Full time

Job Overview: At SWATX, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for delivering exceptional service to our customers via phone.

Key Responsibilities:

  • Manage incoming calls efficiently and effectively while maintaining a positive customer experience.
  • Address customer inquiries and provide accurate information regarding products and services.
  • Identify and resolve customer complaints in a timely manner.
  • Record and document interactions accurately in the CRM system for follow-up and quality assurance purposes.

Requirements:

  • High school diploma or equivalent is required; a degree in a related field is a plus.
  • Prior experience in a customer service or call center role is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficient in using computer systems and CRM software.


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