Process Optimization and Efficiency Expert

2 days ago


Kuwait City, Al Asimah Zain Bahrain Full time
About Zain Bahrain

Zain Bahrain is a leading provider of telecommunications services, committed to delivering innovative solutions to its customers. With a rich history dating back to 1983, the company has established itself as a trusted partner in the region.

About the Role

The Business Excellence Specialist will play a key role in driving business excellence across the organization, focusing on Quality, Environmental, and Security certification requirements. This involves supporting the Department Manager in achieving these objectives while also identifying opportunities for process improvement and optimization.

The ideal candidate will possess strong analytical and problem-solving skills, with expertise in testing best practices, version control practices, and defect management practices. Proficiency in Microsoft Office, project management tools like Jira or Trello, and excellent communication skills are also essential.

Key Responsibilities:

  • Support the development and implementation of quality management systems to ensure compliance with international standards.
  • Analyze existing processes to identify gaps and suggest improvements to increase efficiency and effectiveness.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and optimization.
  • Provide guidance on process-level requirements to ensure compliance with international standards.
  • Conduct benchmarking customer interfacing processes with best practices in telecom and provide improvement options.


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