Support Services Operations Lead

1 week ago


Kuwait City, Al Asimah Zain Bahrain Full time

Job Description

The Head of Enterprise Support Service is responsible for leading and managing the support service team at Zain Bahrain. This involves setting departmental goals, managing resources, and ensuring service excellence and high customer satisfaction.

Key Responsibilities:

  1. Lead, manage, and mentor the support service team to ensure timely and effective resolution of technical and billing issues.
  2. Collaborate with cross-functional teams within Zain Bahrain to resolve customer issues that require escalation.
  3. Escalate critical issues to appropriate internal teams and ensure follow-up and timely resolution.
  4. Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.

Requirements

  • Bachelor's Degree in Business or Technology
  • +3 years of experience in a managerial role
  • Leadership, time management, business theory and methodology, troubleshooting, and problem-solving skills
  • Ability to adapt to new digital technologies and trends
  • Professional experience in a customer-facing role, preferably for a technology company


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