Customer Service Representative
2 weeks ago
Job Overview
Kout Food Group is seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our customers.
About the Role
This is an entry-level position that requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing information about our menu items, promotions, and delivery services.
Key Responsibilities
- Answer incoming calls professionally and assist customers with their inquiries, complaints, and orders.
- Process customer orders accurately using our ordering system.
- Provide information about menu items, promotions, and delivery services.
- Handle customer complaints efficiently and escalate complex issues when necessary.
- Maintain accurate call logs and customer records in our system.
- Work closely with restaurant teams and delivery partners to ensure smooth order fulfillment.
- Meet performance targets, including call handling time, customer satisfaction, and order accuracy.
- Adhere to company policies and call center scripts to maintain service consistency.
Qualifications & Requirements
- High school diploma or equivalent; diploma/degree in a related field is a plus.
- Prior experience in a call center, customer service, or food service industry is preferred.
- Excellent verbal communication skills in English and Arabic (preferred).
- Strong problem-solving skills and ability to handle customer complaints with professionalism.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in computer applications and order management systems.
- Flexibility to work in shifts, including weekends and holidays.
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