Assistant Shop Manager

1 week ago


Kuwait City, Al Asimah Azadea Full time

Job Title: Assistant Shop Manager

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Location: Regional offices

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Description:

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The Assistant Shop Manager will play a vital role in supporting shop/department managers in their daily operations, aiming to provide a consistent customer experience across all shops.

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Key Responsibilities:

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  • Operations:
    • Ensure compliance with established protocols for petty cash, reporting systems, and other operational requirements during opening and closing procedures.
    • Maintain up-to-date store licenses and certificates, as well as ensure employees' official documents comply with local regulations.
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  • Task Management:
    • Assign routine and non-routine tasks, assist in scheduling for sales associates, cashiers, and coordinators (where applicable), promoting efficient activity execution.
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  • Customer Service:
    • Deliver high-quality customer service by greeting customers promptly and ensuring staff meet exacting standards.
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  • Reporting and Communication:
    • Report operational issues promptly and address customer complaints, providing solutions or escalating them as necessary to maintain operational efficiency and customer satisfaction.
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  • Inventory Management:
    • Oversee inventory management for a major site or large factory, following existing procedures to identify and resolve any issues.
    • Manage inventory maintenance/audit and place product orders to ensure efficient stock management control and product availability.
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  • Sales Performance:
    • Communicate sales plans and targets to the shop/department team, monitoring their performance continuously and advising upper management on necessary corrective actions.
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  • Negotiation and Procurement:
    • Negotiate prices and place orders with local suppliers as required.
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  • Team Development:
    • Contribute to recruiting, training, motivating, and evaluating the team to ensure the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
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Requirements:

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  • Fluency in English.
  • Proficiency in MS Office.
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Qualifications:

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  • Bachelor's degree in a related field.
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Experience:

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  • Four to six years of experience in Retail, or a similar role.
  • Two years of experience in a managerial role.
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Azadea Group is an Equal Employment Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.



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