Shop Operations Manager

1 week ago


Kuwait City, Al Asimah Azadea Group Full time

About the Job

The Shop Operations Manager plays a critical role in ensuring seamless store operations, fostering an exceptional customer experience, and driving business growth. This individual will oversee inventory management, employee performance, and overall store appearance to meet brand standards.

Key Responsibilities

  1. Detect and report on customer needs, market trends, and competitor activities affecting the region or market.
  2. Foster strong relationships with customers, addressing their needs and complaints while adhering to quality and customer service standards.
  3. Maintain accurate records of store licenses, certificates, and employees' official documents to ensure regulatory compliance.
  4. Maximize sales by analyzing performance data, identifying gaps, and implementing strategies to improve collection rotation and stock management.
  5. Create efficient staff schedules aligned with budgeted hours, visitor traffic, and sales targets.
  6. Update commercial and operational information on designated platforms.
  7. Ensures the shop's image aligns with brand standards.
  8. Develop insightful reports on key performance indicators, sales trends, and team productivity.

Requirements

  • Four to six years of experience in Retail or a similar field.
  • Two years of experience in a leadership position.


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