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Technical Support Specialist

3 weeks ago


Kuwait City, Al Asimah beBee Careers Full time

Job Title: Technical Support Specialist - Network Services

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Description:

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The role of a Help Desk Technical Tier I Support involves providing high-quality technical assistance to users. This position requires excellent communication and problem-solving skills, as well as the ability to troubleshoot complex technical issues.

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Key Responsibilities:

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  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Troubleshoot hardware and software issues, including network connectivity problems
  • Perform laptop imaging and basic IP troubleshooting
  • Build user accounts on the domain and assign permissions
  • Document trouble calls and computer/network actions for reporting purposes
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Requirements:

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  • US Citizenship
  • US DOD Secret Clearance
  • A valid current US Passport
  • Minimum seven (7) years of professional work experience with IT systems
  • Minimum four (4) years of professional work experience in IT customer support
  • Minimum two (2) years of experience in a military environment
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Benefits:

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This position offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

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Others:

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The selected candidate will be required to live and work in Kuwait, and must be willing and able to work up to 60 hours per week.

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DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.

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