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Technical Support Specialist
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Job Title: Technical Support Specialist - Network Services
", "Description:
", "The role of a Help Desk Technical Tier I Support involves providing high-quality technical assistance to users. This position requires excellent communication and problem-solving skills, as well as the ability to troubleshoot complex technical issues.
", "Key Responsibilities:
", "- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot hardware and software issues, including network connectivity problems
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain and assign permissions
- Document trouble calls and computer/network actions for reporting purposes
Requirements:
", "- US Citizenship
- US DOD Secret Clearance
- A valid current US Passport
- Minimum seven (7) years of professional work experience with IT systems
- Minimum four (4) years of professional work experience in IT customer support
- Minimum two (2) years of experience in a military environment
Benefits:
", "This position offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
", "Others:
", "The selected candidate will be required to live and work in Kuwait, and must be willing and able to work up to 60 hours per week.
", "DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.
"]},