Hotel Guest Experience Lead

18 hours ago


Kuwait City, Al Asimah Hyatt Full time
Assistant Front Desk Manager

At Grand Hyatt Kuwait City, we are committed to providing exceptional customer service. We are seeking an experienced Assistant Manager to join our team as an Assistant Front Desk Manager.

Responsibilities:

  • Assist the Front Office Manager in managing the front office department, ensuring maximum guest satisfaction while meeting hotel expectations.
  • Collaborate with colleagues to ensure efficient execution of departmental tasks and exceptional customer service.
  • Develop and implement strategies to improve front office operations and increase guest satisfaction.

Requirements:

  • Minimum 2 years of work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel setting.
  • Excellent communication and customer relations skills, with fluency in Arabic language required.

Estimated salary: $50,000 - $70,000 per year, depending on qualifications and experience.



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