Technical Solutions Consultant

9 hours ago

Kuwait City, Al Asimah Diyar United Company Full time

Company Overview:

Diyar United Company is a leading provider of managed services and IT infrastructure solutions.

Job Summary:

We are seeking an experienced Technical Solutions Consultant with expertise in managed services and IT infrastructure to join our dynamic team.

Key Responsibilities:

  • Client Engagement & Requirement Analysis:
  • Collaborate with sales teams to engage with prospective and existing clients to understand their business challenges and technical requirements related to managed services and IT infrastructure.
  • Conduct thorough needs assessments and gap analyses to identify opportunities for solution offerings.
  • Solution Design & Architecture:
  • Develop and design comprehensive, scalable, and cost-effective solutions encompassing SOC, NOC, Managed Workplace Services, and IT Infrastructure (including servers, storage, networking, and cloud services).
  • Create detailed technical proposals, including architecture diagrams, solution descriptions, and implementation plans tailored to client needs.
  • Technical Presentations & Demonstrations:
  • Deliver compelling and articulate technical presentations and demonstrations to clients, effectively communicating the value proposition and technical advantages of proposed solutions.
  • Conduct workshops and technical deep-dive sessions to address specific client concerns and requirements.
  • Proof of Concept (PoC) Development:
  • Lead the planning and execution of PoCs to validate solution effectiveness and demonstrate capabilities to clients.
  • Coordinate with internal teams to ensure successful PoC outcomes and address any technical challenges.
  • RFP/RFI Response Management:
  • Prepare comprehensive and accurate responses to RFPs and RFIs, showcasing the organization's capabilities and aligning solutions with client specifications.
  • Collaborate with cross-functional teams to gather necessary information and ensure timely and high-quality submissions.
  • Collaboration with Internal Teams:
  • Work closely with product management, service delivery, and engineering teams to stay updated on service offerings and ensure alignment between proposed solutions and operational capabilities.
  • Provide feedback and insights from client interactions to inform product and service improvements.
  • Industry & Technology Expertise:
  • Stay current with emerging trends, technologies, and best practices in managed services and IT infrastructure.
  • Advise clients and internal teams on innovative solutions and strategic technology adoption.
  • Training & Knowledge Sharing:
  • Conduct training sessions for sales and technical teams on new services, solutions, and technologies.
  • Develop and maintain a repository of technical documentation, case studies, and reference architectures.

Required Skills and Qualifications:

  • Experience:
  • Experience in a technical presales or solutions engineering role focusing on managed services and IT infrastructure.
  • Proven track record of designing and delivering complex technical solutions to enterprise clients.
  • Technical Skills:
  • Managed Services Expertise:
  • Strong understanding of SOC operations, including security monitoring, threat intelligence, incident response, and compliance standards.
  • Strong understanding of NOC functions, including network monitoring, performance optimization, and incident management.
  • Experience with Managed Workplace Services such as desktop support, endpoint management, and service desk operations.
  • IT Infrastructure Proficiency:
  • Solid understanding of server architectures, storage solutions, networking protocols, and virtualization technologies.
  • Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud environments.
  • Familiarity with infrastructure automation tools and frameworks (e.g., Ansible, Terraform).
  • Security & Compliance:
  • Knowledge of cybersecurity principles, frameworks (e.g., NIST, ISO 27001), and regulatory compliance requirements.
  • Tools & Technologies:
  • Familiarity with SIEM solutions (e.g., Splunk, QRadar), network monitoring tools (e.g., SolarWinds, Nagios), and endpoint management platforms.
  • Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
  • Soft Skills:
  • Communication: Excellent verbal and written communication skills with the ability to convey complex technical concepts clearly and persuasively to diverse audiences.
  • Analytical Thinking: Strong problem-solving skills with the ability to analyze complex requirements and design effective solutions.
  • Customer Focus: Demonstrated ability to build and maintain strong client relationships and a deep understanding of customer needs.
  • Collaboration: Effective team player who can work seamlessly with cross-functional teams and stakeholders.
  • Presentation Skills: Confident and engaging presenter capable of delivering impactful presentations and demonstrations.
  • Certifications:
  • Server certifications such as MCSE, CompTIA.
  • Networking certifications such as CCNP, CCIE.
  • Cloud certifications such as AWS Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert.
  • ITIL Foundation or Practitioner certification.

Personal Attributes:

  • Proactive & Self-Motivated: Takes initiative to stay ahead of industry trends and continuously seeks opportunities for improvement and innovation.
  • Detail-Oriented: Pays close attention to detail to ensure accuracy and quality in all deliverables.
  • Adaptable: Able to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Problem Solver: Approaches challenges with a solution-oriented mindset and a positive attitude.

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