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Customer engagement and technical account manager

4 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Customer Engagement and Technical Account Manager - Kuwait SRT Marine Systems plc (SRT) is a fast growing and ambitious multi-national company headquartered in the UK. SRT is an exciting meritocracy, where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world, and on themselves through personal financial rewards and job satisfaction. Role Overview We are seeking a bi-lingual (English & Arabic) experienced, ambitious, talented Customer Engagement and Technical Account Manager from a system type product training or product management background, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including ad-hoc user related troubleshooting. You as our Customer Engagement and Technical Account Manager will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. This is an exceptional opportunity for a talented person to be our Customer Engagement and Technical Account Manager with you having the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels. Due to the nature of the role of our Customer Customer Engagement and Technical Account Manager, you must already live within a daily commute to our office in Kuwait. Please note - This is NOT a Sales or Business Development (Sales) role. Responsibilities - Customer Engagement and Technical Account Manager (not exhaustive): Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer. Understand the customers' operational objectives and problems and evolve system settings and configurations that solve these challenges for them. Work with our customer to evolve their organisation to be fully integrated operationally within our system platform. Provide front line user support to enable them to smoothly use the system. Drive continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams. Requirements Kuwaiti National – Bilingual, English & Arabic - Professional level. Inquisitive with excellent problem-solving capabilities. Excellent interpersonal communication skills. Professional and discrete. Natural ability to have an inquisitive mind to quickly understand new concepts and products. Your experience will be from a customer support or product management or training background for complex computer applications. Benefits For The Role Excellent pay. Long term career development opportunities. Benefits package that includes private medical care.
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