Showroom Operations Executive

4 days ago


Kuwait City, Al Asimah Al-Sayer Group Full time
Company Overview

The Al-Sayer Group is a leading progressive and proactive business group, headquartered in Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc.

Our company has focused on total customer satisfaction, resulting in a good customer base. We continue to commit to excellence, recognized in 1997 when we received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.

Job Responsibilities

Key Responsibilities:

  • Customer Service: Greet and assist customers, respond to inquiries and complaints in a timely and professional manner.
  • Showroom Layout: Organize showroom layout, facilities such as parking space, and product display to attract customers and smooth showroom traffic.
  • Performance Targets: Achieve all set targets and objectives in a timely manner.
  • Customer Satisfaction: Maintain a minimum of 95% in the Customer Satisfaction Index.

Additional Responsibilities include:

  • Employee Supervision: Direct and supervise employees engaged in sales.
  • Accurate Data: Ensure accuracy of window holder specification.
  • Test Drives: Ensure test drives are appropriately conducted.
  • Driver's License: Ensure team members hold a valid Kuwaiti Driver's License.
  • Database Maintenance: Ensure customer prospecting database is constantly updated and maintained.
  • Escalated Complaints: Attend to and resolve escalated customer complaints.


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