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Enterprise Support Service Department Manager
2 weeks ago
The role of the Enterprise Support Service Department Manager is to lead and manage the support service team, overseeing the overall operations of the enterprise support services department. The manager will be responsible for setting departmental goals, managing resources, ensuring service excellence, and high customer satisfaction.
Key Responsibilities:
- Lead, manage, and mentor the support service team.
- Set departmental goals, objectives, and performance targets in alignment with overall company strategies.
- Oversee the provision of level 3 support to enterprise customers, ensuring timely and effective resolution of technical and billing issues.
- Collaborate with cross-functional teams within Zain to resolve customer issues that require escalation.
Requirements and Qualifications
To be considered for this position, you must possess a Bachelor's Degree, preferably in business or a related field. A Master's in Business Administration (MBA) is also an advantage. You should have at least three years of experience in a managerial role, preferably in client-facing roles or account management. Your skills should include leadership, time management, business theory, problem-solving, negotiation, and risk assessment.
