Customer Service Representative

7 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Overview:

At HealthCare Dynamics Gen. Trading Company W.L.L, we are seeking a highly skilled Customer Service Representative to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service and ensuring a positive company reputation.

Key Responsibilities:

  • Customer Interaction: Answer inbound and outbound calls efficiently and effectively, identifying customer needs and offering accurate solutions.
  • Proactive Outreach: Make proactive calls to customers and potential customers to inform them about new products, services, and policies.
  • Ticket Management: Document all customer interactions and tickets in our CRM system for easy reference.
  • Collaboration: Work closely with the call center supervisor and other agents to enhance customer service standards.

Requirements:

  • Education: High School diploma or equivalent, preferably with secretarial certification.
  • Language Skills: Excellent English and Arabic language skills, both written and spoken.
  • Experience: A minimum of 2 years of experience as a Call Center Agent.
  • CRM Experience: Prior experience using a CRM system is highly desirable.

About Us:

HealthCare Dynamics Gen. Trading Company W.L.L is a leading healthcare provider dedicated to delivering exceptional patient care and service.



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