Senior Team Lead
3 days ago
The Department Manager is responsible for leading a team of retail professionals, driving sales growth, and delivering exceptional customer service. This role requires strong leadership skills, with the ability to motivate and develop team members to achieve high levels of performance.
If you are a results-driven individual with a passion for retail, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Lead and manage department staff by setting goals, monitoring performance, developing, and motivating employees to achieve the highest levels of performance.
- Ensure that customers receive excellent service from shop staff, in a timely manner and in compliance with quality and customer service standards.
- Implement company policies and procedures effectively, ensuring operational effectiveness across all areas of responsibility.
- Monitor stock levels continuously, maintain accurate inventories, and reorder merchandise as needed to ensure adequate stocks and maximum range availability at all times.
- Plan and prepare team schedules on a weekly basis and submit them to the hierarchy.
- Enforce up-selling and cross-selling within the team to maximize sales volume and ensure set targets are reached.
- Conduct bi-yearly performance appraisals for department staff.
- Bachelor's Degree.
- At least 3 years of experience in a managerial role.
- At least 3 years of experience in retail.
- Strong knowledge and understanding of shop operating procedures.
- Proficiency in MS Office.
- Fluency in English.
- Strong product knowledge across all departments.
- Developing and Motivating Others: level 3.
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