
Healthcare Service Delivery Expert
1 week ago
Job Summary:
We are seeking an experienced Service Technician to join our Fitness team in Kuwait. As a key member of our team, you will be responsible for delivering exceptional customer service, developing new business opportunities, and ensuring the highest levels of satisfaction.
Key Responsibilities:
- Develop new business opportunities to maximize AMC contract turnover and profit.
- Collaborate with teams to service/install equipment according to daily schedules.
- Ensure customer satisfaction through personal site visits and prompt issue resolution.
- Maintain accurate installation, maintenance, and service records.
- Address customer complaints and maintain ISO standards.
- Report on out-of-box, warranty claims, damage, missing or short deliveries.
- Obtain customer approval on job completion documents.
- Manage company assets, including vehicles and tools.
- Oversee customer statements and receivables control.
Requirements:
- Graduate degree or equivalent experience required.
- Installation and maintenance expertise with fitness equipment essential.
- Minimum 3 years of operations and service experience necessary.
- Valid Kuwait driving license mandatory.
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