Boutique Service Manager

7 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description

Boutique Service Manager will oversee the daily operations at HealthCare Dynamics Gen. Trading Company W.L.L's boutique store in Kuwait.

  • This role requires expertise in managing store operations, payroll, customer service, shipping/receiving, alterations, and facilities management.
Accountabilities
  • Adhere to company policies and procedures, including personnel practices, security, inventory management, sales, and record-keeping.
  • Train and manage associates on operations tasks, POS procedures, return procedures, alteration requests, safety, and security procedures.
  • Assist in supervising, staffing, and scheduling the workforce, focusing on cashiers, security, receiving, and maintenance areas.
  • Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTVs) to maintain the accuracy of the inventory.
  • Ensure adequate security exists and that physical facilities comply with safety codes and ordinances.
  • Conduct regular inventory cycle counts as directed.
  • Coordinate communication between the store and central distribution and/or corporate inventory control.
  • Produce and maintain operational reports and records to ensure adherence to company policies and procedures.
  • Ensure that all back-of-house operations are properly set up and organized.
  • Lock and secure the store and oversee compliance with all opening/closing and security procedures.
  • Assist in the recruitment and hiring of qualified applicants to meet the store's needs.
  • Ensure accurate submission of new hire, benefit enrollment, and employee change forms.
  • Assist with staffing, payroll management, and scheduling of associates, ensuring compliance with payroll regulations.
  • Solve problems affecting store service, efficiency, and productivity.
  • Provide exceptional customer service and inspire team members to do the same.
  • Exercise judgment and discretion alone or in conjunction with management to operate the store effectively.
  • Perform any other tasks assigned from time to time.
Qualifications
  • 5+ years of retail store management experience with a strong operations background.
  • Ability to work full-time schedules, including nights, weekends, and holidays.
  • Strong interpersonal, communication, organizational, and follow-through skills.
  • Physical ability to stand for extended periods, lift boxes, and perform duties outlined above.
  • Willingness to adhere to all company policies, procedures, regulations, and standards.
  • Availability to travel as needed.

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