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Sales and Service Manager
16 hours ago
About the Role:
The Assistant Store Director is a key member of our retail leadership team, responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.
Key Responsibilities:
- Develop and implement strategies to drive sales growth and achieve business objectives.
- Lead by example, demonstrating a passion for luxury retail and a commitment to delivering exceptional customer experiences.
- Manage and develop a team of sales associates, providing coaching, feedback, and guidance to ensure they have the skills and knowledge needed to succeed.
- Promote a culture of service excellence, ensuring that every customer interaction is positive and memorable.
- Partner with the Store Director to oversee all aspects of store operations, including visual merchandising, inventory management, and loss prevention.
- Stay up-to-date with industry trends and competitor activity, identifying opportunities to stay ahead of the curve.
- Foster strong relationships with local business partners and community leaders, promoting Givenchy's reputation as a leader in luxury retail.
- Collaborate with cross-functional teams to drive business results, including marketing, product development, and logistics.
About You:
To be successful in this role, you will need:
- A minimum of 5 years' experience in luxury retail, with a proven track record of driving sales growth and delivering exceptional customer experiences.
- 2-3+ years of management experience, with a focus on developing and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and business partners.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- A bachelor's degree in a relevant field, such as business or marketing.
- Fluency in English, with the ability to communicate effectively with customers and colleagues.
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