Sales and Service Expert

5 hours ago


Kuwait City, Al Asimah LVMH Full time
Job Summary

This role is responsible for leading the retail operations in the assigned area of accountability. The ideal candidate will have experience in customer experience, sales, and service, as well as knowledge of the beauty industry and commercial KPI environments.

Responsibilities include:

  1. Developing and implementing effective store and area plans to drive sales and performance.
  2. Building and maintaining a high-performing team through active succession planning, recruitment, and coaching.
  3. Ensuring compliance with company policies and procedures, including leadership roles, headcount management, and customer service standards.

Additional responsibilities include:

  1. Managing shrinkage and stock levels, aiming for a minimum audit result of 85%.
  2. Delivering agreed-upon company measures in Happy App and LOvemeter, exceeding 80%.
  3. Exceeding annual employee satisfaction targets.


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