Operations Desk Assistant

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description:

This role will support the PMO in Kuwait by performing all desk operations functions, including dispatching initial responses to accidents or incidents, providing emergency notifications, and monitoring IDS and CCTVs.

Main Duties:

  • Dispatch initial response to accidents or incidents, provide emergency notifications as per the US Government's notification matrix, and plot recorded responses to accidents and incidents.
  • Coordinate with the US Army Crimes Record Center (CRC) for submission of Military Police Reports (MPRs) as per AR 190-45 and CRC policies and procedures.
  • Monitor IDS and CCTVs, and maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
  • Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
  • Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.
  • Will be cross-trained as Emergency Services Dispatchers.
  • Perform all other duties and assignments as required or as directed.

Responsibilities:

  • Record incidents and offenses in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
  • Prepare and submit reports of incidents, answer emergency and non-emergency phone calls, and prioritize and document in the Computer Aided Dispatch System (CAD).
  • Provide emergency notifications as per the US Government's notification matrix and ESD Notification matrix.
  • Monitor communication channels with law enforcement and dispatch appropriate response during emergencies.
  • Prepare and submit SMS Alert text messages, when applicable.

Qualifications:

  • A High School diploma is required; an AA or BA/BS Degree is preferred.
  • Must be a US Citizen.
  • Must be at least 21 years of age.
  • Have a valid US Passport.
  • Have a current and valid US Driver's License.
  • Meet United States Government (USG) security requirements.
  • Must possess Active Secret Security Clearance.
  • Typing speed of 35 wpm or more is preferred.
  • One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment is preferred.
  • Hazmat Awareness, Telecommunicator I/II, EMD certifications are preferred.

Key Skills:

  • Excellent computer skills, interpersonal, oral, and written communication skills.


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