Business Account Support Specialist

1 week ago


Kuwait City, Al Asimah Ooredoo Qatar Full time

Ooredoo Qatar aims to be the leading telecommunications provider in Kuwait, offering world-class communications services to our customers. As a Business Account Support Specialist, you will play a vital role in ensuring that our corporate customers receive exceptional service and support.

This role involves providing post-sales account management services, including after-sales support and follow-up for corporate customers across all channels. You will work closely with Account Managers to open new accounts in system (Account Verification) and ensure that customers receive timely support and guidance through any difficulties they may encounter.

The key responsibilities of this role include:

  • Providing end-to-end support and guidance for customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products
  • Attending and supporting walk-in corporate customers who have had issues escalated from KAM, Service delivery team, or corporate collection for CPR customers
  • Adding/cancelling services for B2B customers
  • Handling corporate customers' email groups received from customers internally or externally and ensuring no emails are missed, with replies sent back to customers
  • Contacting customers for unclear requests or unauthorized senders
  • Contacting customers to collect pending items with SDT
  • Attending meetings with KAM for corporate customers who have issues in billing, network, complaint, or other operational issues
  • Providing customers with contract details, copies of their Offer by coordinating with Archiving team
  • Providing account summary reports when needed for customers or KAM (after investigation if required by customers)
  • Acting in support of Account Managers by addressing basic customer queries and sending the latest offers while keeping KAM informed
  • Coordinating with Technical Division to resolve customer problems related to network, billing, coverage, roaming, etc.
  • Creating users for corporate customers to access the self-care portal after checking customer authority
  • Responsible for handling B2B customer complaints of all types, issues, or inquiries in Remedy in a timely manner
  • Handling MNP complaints for B2B corporates for CPR
  • Being present in all meetings and coordinating with NQD, Network Planning, and Implementation teams to handle all B2B network complaints as top priority
  • Ensuring product knowledge at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services, as well as proactively updating on new products and services
  • Reporting on customers' issues and concerns relating to procedures and products to optimise marketing intelligence gathering
  • Handling future media contacts like live chat, etc.
  • Supporting Auditors in fulfilling all needed information and updating Audit system with resolution time and action
  • Supporting legal team to provide full information about customer contracts and attending court cases with legal team for disputes
  • Coordinating with KAM and finance on B2B verification Process
  • Handling all issues related to promotion in case of agreed activation without attaching TMO or promotion kit due to implementation delay and calculating waiver/refund amount for customers
  • Adding/cancelling services for B2B customers using RAS, My Net Portal, Dbill, etc.
  • Removing promotions and pending OCC of promotions upon management approval
  • Responding to sales requirements and supporting other departments by responding to their email/calls
  • Proactively taking responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant fields of expertise


  • Kuwait City, Al Asimah United Business Group General Trading & Contracting Co WLL Full time

    United Business Group WLL is seeking a talented Business Accounting Professional to join our team. In this role, you will be responsible for managing and maintaining accurate financial records, preparing financial reports, and providing valuable insights for financial decision-making.This is an excellent opportunity to work with a dynamic team and contribute...

  • Accountant

    3 weeks ago


    Kuwait City, Al Asimah United Business Group General Trading & Contracting Co WLL Full time

    Company Description:United Business Group WLL is a leader in IT Infrastructure Management and Technical Support Services in Kuwait. We leverage our expertise and current technology assets to meet the ever-changing demands of our customers through cost-effective IT solutions.Role Description:An Accountant is responsible for managing and overseeing Accounting...


  • Kuwait City, Al Asimah DELIVEROO Full time

    Deliverr is seeking a highly skilled Account Growth Specialist to join our team in Kuwait. As an Account Growth Specialist, you will be responsible for managing a portfolio of small to medium-sized restaurant partners, focusing on driving core business performance and fostering long-term relationships.Your primary objective will be to develop and execute...

  • Product specialist

    3 weeks ago


    Kuwait City, Al Asimah Kinetic Business Solutions Full time

    A reputable and well-established Pharmaceutical company is actively recruiting a Product Specialist – Oncology for their team in Kuwait.***Please take the time to read the job description, you must meet all the criteria set out below for your application to be considered. We do check all applications and suitable candidates will be contacted within 5...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About Us:We are a dynamic organization that values innovation, teamwork, and excellence in everything we do.We are seeking an experienced professional to join our team as a Client Account Specialist.Responsibilities:Build and maintain strong relationships with key clients.Identify opportunities for business growth and development.Work closely with...


  • Kuwait City, Al Asimah DELIVEROO Full time

    About the RoleIn this role as an Account Partnership Specialist, you will be responsible for managing a large portfolio of small to medium-sized businesses that partner with us. Your primary focus will be on building and maintaining strong relationships with these partners, ensuring they receive world-class service and support.Your Key ResponsibilitiesYou...


  • Kuwait City, Al Asimah The Family Office Company Full time

    Join our team as a Business Support Specialist and focus on driving lead generation and qualification through proactive cold-calling efforts. You will play a crucial role in identifying prospects and ensuring smooth and efficient operations.Role & Responsibilities:Manage lead generation, cold-calling & lead qualification to identify prospects.Schedule &...


  • Kuwait City, Al Asimah Procapita Group Full time

    Procapita Group is seeking an experienced Account Management Specialist to join our team. This role involves managing and expanding relationships with key accounts in the FMCG industry.Main Responsibilities:Act as the primary point of contact for key accounts, ensuring seamless coordination and service delivery.Implement and maintain CRM systems to track...


  • Kuwait City, Al Asimah aiiskwt Full time

    We are looking for an experienced Accounting Specialist to join our team at Dar Al Salam Educational Co. WLL.Job Overview:The successful candidate will be responsible for providing high-quality financial information to top-level management for decision-making purposes.Main Responsibilities:Ensure well-maintained records of books of accounts.Coordinate with...


  • Kuwait City, Al Asimah United Business Group General Trading & Contracting Co WLL Full time

    At United Business Group WLL, we are seeking an experienced Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing and overseeing accounting and financial operations within the organization.This role involves preparing accurate financial records, ensuring compliance with regulations,...

  • Accounting Specialist

    2 weeks ago


    Kuwait City, Al Asimah Switch Marketing & Communications Co. Full time

    Job Description:The Accounting Specialist position is responsible for performing various accounting tasks, including supervising and monitoring accounting operations, reviewing journal vouchers, and verifying daily transactions.Responsibilities:Supervise and monitor accounting operations to ensure compliance with company policies and procedures.Review and...


  • Kuwait City, Al Asimah TalentScript Full time

    About the Role:We are looking for a seasoned Senior Accountant to join our team at TalentScript. As a key member of our finance department, you will play a vital role in driving financial excellence and supporting business growth.Responsibilities:Develop and manage financial reports, including balance sheets, income statements, and cash flow...


  • Kuwait City, Al Asimah The Australian University AU Full time

    About the RoleWe are seeking a highly skilled and experienced Accounts Receivable Specialist to join our team at The Australian University AU.Key ResponsibilitiesProvide comprehensive administrative support to ensure efficient operations in the department.Offer high-level assistance in collecting and preparing background documents for various...


  • Kuwait City, Al Asimah United Business Group General Trading & Contracting Co WLL Full time

    We are looking for a skilled Accounting and Financial Manager to lead our finance team at United Business Group WLL. This is an exciting opportunity to make a real impact on our business.The successful candidate will be responsible for developing and implementing financial strategies, managing budgets, and analyzing financial data to inform business...


  • Kuwait City, Al Asimah Ooredoo Qatar Full time

    Job SummaryWe are seeking an experienced B2B Account Manager Specialist to join our team in Kuwait.This role offers an exciting opportunity to work in a fast-paced and dynamic environment, supporting business growth and expansion.The ideal candidate will have a solid background in sales and customer service, combined with strong technical expertise.About the...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About the RoleThe Client Support Specialist will play a critical role in driving project management and engagement coordination for EY's key account client-serving teams. This position requires strong analytical skills, excellent communication skills, and the ability to work independently with minimum supervision.The Job DescriptionThis role involves...


  • Kuwait City, Al Asimah SLB Full time

    We are looking for a skilled Accounts Receivable Specialist to join our team at SLB. The successful candidate will be responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.Responsibilities:AR Management: Manage and collect on a trade accounts receivable portfolio,...


  • Kuwait City, Al Asimah Bricks Full time

    Job OverviewWe are looking for a talented Accounting Specialist to join our team at Bricks.About the PositionThis role involves managing financial transactions, analyzing financial data, and providing recommendations to improve financial processes.The ideal candidate will have a strong background in accounting principles and experience using Xero...


  • Kuwait City, Al Asimah Provis Business Consulting Full time

    About UsWe are Digital Transformation Specialists, dedicated to helping businesses like yours drive growth through technology. Our team of experts is passionate about delivering innovative solutions that improve operational efficiency, enhance customer experience, and drive business results.About the Role:We are seeking a highly skilled Digital...


  • Kuwait City, Al Asimah EARTH ROASTERY Full time

    The ideal candidate for this role will have extensive experience in accounting, budgeting, and financial analysis.Responsibilities:Financial Accounting: Prepare and review financial statements, including Balance Sheets and Profit & Loss reports. Ensure accuracy and compliance with financial regulations.Financial Reporting: Develop and submit detailed...