Customer Success Solutions Manager

7 days ago


Kuwait City, Al Asimah Microsoft Full time
Company Overview

Microsoft is a global leader in the software industry, committed to empowering every person and organization on the planet to achieve more. Our mission is to make technology accessible and beneficial for all, and we strive to create innovative solutions that transform lives and businesses.

About the Role

We are seeking a talented Customer Success Account Manager to join our business development team. This is an exciting opportunity to leverage your skills and expertise in customer relationship management, strategic planning, and program delivery to drive business outcomes. You will work closely with cross-functional teams to develop and execute customer success plans, prioritize engagements, and deliver ongoing customer success.

Main Responsibilities

- Develop and maintain strong relationships with key customer stakeholders and technical professionals to ensure quality solution delivery and health.
- Work collaboratively with account teams to align Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Drive adoption and usage of Microsoft products and services by identifying areas for improvement and taking action to drive usage.
- Develop an understanding of retention and churn in the customer portfolio to identify potential opportunities for retention issues.

Requirements

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.

Benefits

- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment



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