Strategic Customer Success Consultant

1 day ago


Kuwait City, Al Asimah Microsoft Full time
Job Overview

We are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our business development department, you will play a critical role in driving customer success and growth across various industries.

About the Role

This is an exceptional opportunity for a seasoned professional to leverage their expertise in customer relationship management, strategic planning, and program delivery to drive business outcomes. You will work closely with cross-functional teams to develop and execute customer success plans, prioritize engagements, and deliver ongoing customer success.

Main Responsibilities

- Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
- Collaborate with account teams to align Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Develop and execute customer success strategies to drive adoption and usage of Microsoft products and services.
- Identify areas for improvement and take action to drive usage while developing an understanding of retention and churn in the customer portfolio.

Requirements

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.

Preferred Qualifications

- 5+ years relevant work experience within customer industry
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification



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