Hospitality Operations Manager

1 week ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

Job Title: Hospitality Operations Manager


About Us:


Internationalhospital Kw is a leading healthcare provider, committed to delivering exceptional patient experiences.


Job Summary:


We are seeking a highly skilled Hospitality Operations Manager to oversee the day-to-day operations of our reporting departments. As a key member of our team, you will be responsible for ensuring that our facilities are properly maintained, and that our hospitality standards align with quality, health, and safety procedures.


Key Responsibilities:


- Ensure that hospitality standards are consistently met across all departments.
- Coordinate efforts to optimize guest/patient experience, focusing on comfort, convenience, and satisfaction.
- Plan and manage work schedules, delegate assignments, and facilitate clear communication between departments.
- Supervise patient requests, concerns, and inventory needs, ensuring prompt resolution and high levels of customer satisfaction.
- Control supply consumption, manage stock levels, and maintain event venues, including conference rooms and lounges.
- Identify potential issues jeopardizing basic hospitality standards and recommend cost-effective actions to address them.
- Oversee contracted staff, stay up-to-date with market practices, and introduce new hospitality services to enhance the patient experience.
- Establish operational goals, prioritize tasks, project needs, and implement plans to achieve them.
- Exercise effective control over subordinates, providing regular feedback, coaching, and training opportunities to support their growth and development.
- Coordinate with other services, ensure staff training, and facilitate career paths within the organization.
- Manage budgets, financial plans, and expenditure, ensuring transparent and accountable use of resources.


Requirements:


- Bachelor's degree / MBA, Master, or additional certificates in Hospitality management.
- At least 5 years' experience in relevant duties and responsibilities, preferably in a leadership role.

What We Offer:


- Competitive salary: $90,000 - $110,000 per year.
- Opportunities for professional growth and development, including training, coaching, and mentorship.
- Collaborative and dynamic work environment, with a focus on teamwork and open communication.
- Recognition and rewards for outstanding performance and contributions to the organization.


How to Apply:


Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.



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