Hospitality Operations Director
2 weeks ago
In this pivotal role at Internationalhospital Kw, you will spearhead the day-to-day operations of various departments, ensuring seamless and efficient delivery of services to our esteemed guests/patients.
About the Role:
- You will oversee the implementation of innovative service cultures to optimize the guest experience.
- Under the limited supervision of your direct reporting authority, you will maintain high standards of cleanliness, adhere to quality assurance measures, and control costs within the hospital's administration department.
- You will act as a liaison between hospitality departments to facilitate coordination and ensure alignment with the hospital's vision, mission, and values.
Responsibilities:
- Develop and maintain clear communication channels with all hospital departments to guarantee smooth operations.
- Supervise and manage the accomplishment of patient requests, ensuring exceptional guest satisfaction.
- Plan and implement inventory needs, monitor stock levels, and manage supplies effectively.
- Coordinate the setup and maintenance of meeting venues, ensuring they are well-equipped for events and conferences.
- Identify potential issues affecting basic hospitality standards and recommend cost-effective solutions.
- Lead by example, exercising effective control over subordinates to achieve set objectives.
- Evaluate staff performance, provide constructive feedback, and coach team members to enhance their skills and capabilities.
- Maintain accurate records, stay up-to-date with market practices, and develop strategies to create a competitive edge in the industry.
Requirements:
- Education: Bachelor's degree or higher in Hospitality Management (or equivalent).
- Experience: At least 5 years of direct experience in managing similar responsibilities.
- Candidates should possess excellent communication and leadership skills, be fluent in English (conversational and written), and have a good understanding of Kuwaiti culture.
Salary Estimate: KWD 8,500 - 12,000 per month, depending on qualifications and experience.
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