Hospitality Operations Director

2 weeks ago


Kuwait City, Al Asimah Internationalhospital Kw Full time
Job Description

In this pivotal role at Internationalhospital Kw, you will spearhead the day-to-day operations of various departments, ensuring seamless and efficient delivery of services to our esteemed guests/patients.

About the Role:

  • You will oversee the implementation of innovative service cultures to optimize the guest experience.
  • Under the limited supervision of your direct reporting authority, you will maintain high standards of cleanliness, adhere to quality assurance measures, and control costs within the hospital's administration department.
  • You will act as a liaison between hospitality departments to facilitate coordination and ensure alignment with the hospital's vision, mission, and values.

Responsibilities:

  1. Develop and maintain clear communication channels with all hospital departments to guarantee smooth operations.
  2. Supervise and manage the accomplishment of patient requests, ensuring exceptional guest satisfaction.
  3. Plan and implement inventory needs, monitor stock levels, and manage supplies effectively.
  4. Coordinate the setup and maintenance of meeting venues, ensuring they are well-equipped for events and conferences.
  5. Identify potential issues affecting basic hospitality standards and recommend cost-effective solutions.
  6. Lead by example, exercising effective control over subordinates to achieve set objectives.
  7. Evaluate staff performance, provide constructive feedback, and coach team members to enhance their skills and capabilities.
  8. Maintain accurate records, stay up-to-date with market practices, and develop strategies to create a competitive edge in the industry.

Requirements:

  • Education: Bachelor's degree or higher in Hospitality Management (or equivalent).
  • Experience: At least 5 years of direct experience in managing similar responsibilities.
  • Candidates should possess excellent communication and leadership skills, be fluent in English (conversational and written), and have a good understanding of Kuwaiti culture.

Salary Estimate: KWD 8,500 - 12,000 per month, depending on qualifications and experience.



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