Personalized Guest Experience Coordinator

1 day ago


Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

At Four Seasons, we prioritize creating exceptional experiences for our guests. Our team members around the world are dedicated to delivering luxury with genuine heart. To achieve this, we require a highly skilled and customer-focused Concierge Agent to join our team.

Key Responsibilities:
  1. Supervise bell staff to ensure seamless guest arrivals and departures.
  2. Provide top-notch service to guests, accommodating special requests whenever possible.
  3. Assist guests with inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions.
  4. Respond promptly and accurately to guest requests, both in person and via phone.
  5. Address guest complaints and find opportunities to personalize the service experience.
Requirements:
  • Excellent English and Arabic language skills.
  • Two+ years' experience in a luxury hotel environment.
  • Strong interpersonal and communication skills.
  • Cross-cultural sensitivity and customer service orientation.
  • Ability to work effectively under pressure.


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