Staff Operations Manager
6 days ago
Company Overview
We are HealthCare Dynamics Gen. Trading Company W.L.L., a leading provider of hospitality services in Kuwait. Our company is dedicated to delivering exceptional experiences to our guests, and we are seeking a highly skilled Staff Operations Manager to join our team.
Job Description
As a Staff Operations Manager, you will be responsible for overseeing the day-to-day operations of our staff house and restaurant facilities. Your primary goal will be to ensure that our residents and diners receive high-quality service and a positive experience.
Key Responsibilities
- Manage and supervise staff house and restaurant operations.
- Ensure compliance with food safety and hygiene standards in all food preparation and service areas.
- Review staff feedback with the Staff Cafeteria Chef and address concerns timely and professionally.
- Responsible for maintaining standards for condiments, table settings, ambiance, and overall function and flow of the dining room.
- Oversee inventory management, including ordering supplies and monitoring stock levels.
- Coordinate with kitchen staff to maintain menu quality and consistency.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Collaborate with other departments to ensure smooth operations and excellent guest experiences.
- Conduct regular inspections of facilities to maintain cleanliness and safety standards.
- Organize and oversee special events or functions as needed.
Qualifications
To succeed in this role, you will need:
- 3-5 years of experience in hospitality management, preferably in a staff house or restaurant setting.
- Proven supervisory experience with strong leadership and team management skills.
- Excellent customer service skills with a focus on creating positive guest experiences.
- Proficiency in inventory management and staff scheduling systems.
- Strong knowledge of food safety and hygiene standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
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